Short version: cancel any time and keep your perks until the period you paid for ends. Because rank perks are delivered right away, payments are generally not refundable — but if something went wrong on our side, open a ticket and we'll make it right.
How ranks are sold
Exclusive ranks are memberships sold and billed by MEE6 through our Discord server. MEE6 and its payment processor handle checkout, billing and payment data; the Terms of Service also apply.
Cancelling
You can cancel your membership at any time from MEE6 (the same place you bought it). Cancelling stops future charges; your rank stays active until the end of the period you already paid for, then it is removed.
When we refund
Open a ticket within 14 days of the charge if:
- you were charged twice or charged after cancelling, or
- you paid but your rank and perks were never applied, and we could not fix it within 7 days of your ticket.
Approved refunds are issued to the original payment method through MEE6.
When we don't
- Perks you have already received or used (points, kits, rank time).
- Scheduled wipes, server restarts, downtime, or changes to perks for game balance.
- Rank removal because of a ban or rule violation.
- Forgetting to cancel before a renewal — cancel any time to stop the next charge.
Chargebacks
Please contact us before disputing a charge with your bank — we can usually resolve it faster. A disputed or reversed payment removes the rank it paid for.
Your statutory rights
This policy does not affect any rights you have under the consumer protection laws of your country, including any right to cancel a digital purchase that applies to you.